Find out where your IT stands
A free IT assessment shows you what's working, what's at risk and what to fix first, explained in plain English.
FAQ
Questions we’re often asked
Straight answers about managed IT for small and mid-sized businesses in Greater Vancouver. Don’t see your question? Call or email us.
Cost and plans
How much does managed IT cost for a 10-person office in Vancouver?
It depends on what you need us to look after. The main factors are the number of people and devices, whether you have servers or a firewall to manage, how much on-site support you need, and add-ons such as backup or Microsoft licences. We give you a clear monthly quote after a free IT assessment, once we know what you actually have.
Is the IT assessment really free?
Yes. We review your Microsoft 365 security, devices, backup and network, and give you a plain-English report with priorities. There’s no cost for the assessment. Call 778-636-5610 or book online to arrange it.
Why pay a monthly fee instead of calling someone when something breaks?
Paying per fix means nobody is looking after your systems between problems. A monthly plan covers monitoring, updates and support, so issues are caught early, costs are predictable, and the people helping you already know your setup.
Can we buy Microsoft 365 licences through you?
Yes. We supply Microsoft 365 licences through Microsoft’s Cloud Solution Provider (CSP) program, billed monthly and reviewed regularly so you don’t pay for seats nobody uses.
Getting started
What happens after we book an assessment?
We meet you, on-site or by video, to understand how your team works. We then review your Microsoft 365, devices, backup and network, and walk you through a short report: what’s working, what’s at risk and what to fix first.
We already have an IT person or company. Can you take over?
Yes. We plan the handover with you, collect passwords and documentation, and check everything as we take over, so nothing is lost in the switch.
Do we have to replace our computers or systems?
No. We start with what you have. If something is past its supported life or putting your business at risk, we explain why and give you options, so you can plan the cost.
What size of business do you work with?
Mostly businesses with 5 to 150 staff across Greater Vancouver, especially engineering and consulting, construction, and manufacturing, packaging and print.
Support
Do you come to our office?
Yes. We fix most problems remotely, which is fastest, and come on-site across Greater Vancouver, including Vancouver, Burnaby, Richmond, Surrey and the North Shore, when hands-on work is needed.
What are your hours?
Monday to Friday, 8:00 am to 5:00 pm (Pacific time).
How do my staff ask for help?
By phone at 778-636-5610 or by email at info@nemsol.ca. You talk to engineers who know your setup.
Security, Microsoft 365 and backup
How do we protect our office from ransomware and phishing?
There’s no single fix. The basics that stop most attacks are multi-factor sign-in on every account, managed and updated devices, email filtering, a properly configured firewall, and backups that ransomware can’t reach and that are tested regularly. We check all of these in the free assessment.
Does Microsoft back up our email and files?
Microsoft keeps the service running and has recycle bins and retention for deleted items, but these hold data for a limited time and aren’t a separate backup. We recommend a third-party backup of Microsoft 365, with restores tested regularly.
Can you move us from Google Workspace or an old server to Microsoft 365?
Yes. We plan and run migrations of email, calendars and files to Microsoft 365, SharePoint and Teams, timed so your team can keep working during the move.
Can you help our team use AI tools like Copilot, ChatGPT or Claude safely?
Yes. We check who can see what in Microsoft 365 first, set up the tools with the right admin settings, and train your staff on real day-to-day tasks.