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Services
Backup & recovery
A backup is only as good as the last time someone restored from it. We back up Microsoft 365, servers and devices, and test restores regularly, so you know you can get your data back.
What’s included
What we look after
Microsoft 365 backup
Email, OneDrive, SharePoint and Teams backed up with Kaseya’s cloud backup, separate from Microsoft 365 itself.
Server backup
File, application and database servers backed up on a schedule, with copies kept off site.
Device backup
Important laptops and workstations protected, so a failed drive or a stolen laptop isn’t a lost project.
Tested restores
We restore files and systems as a test on a regular schedule, not just check that a backup job said “success”.
Ransomware recovery
Backup copies kept where ransomware can’t reach them, and a plan for getting back to work after an attack.
A written recovery plan
What gets restored first, who to call and how long it takes, written down before you need it.
Common problems
Sounds familiar?
If any of these describe your office, it’s worth a conversation.
- You think Microsoft 365 backs everything up for you.
- Your backup is an external drive that someone plugs in now and then.
- Nobody has tried restoring from your backup in a long time.
- Your only copy of key files is on one server in the office.
- You don’t know how long it would take to get back to work after a failure.
How it works
How we get you there
Step 1: Find the gaps
We list what data you have, where it lives and what is, or isn’t, being backed up today.
Step 2: Protect
Backups set up for Microsoft 365, servers and key devices, with off-site copies ransomware can’t reach.
Step 3: Test and report
Regular test restores and backup checks, with any problems fixed before you ever need the backup.
Questions
Common questions
Doesn’t Microsoft back up Microsoft 365?
Microsoft keeps the service running and has recycle bins and retention for deleted items, but these hold data for a limited time and aren’t a separate backup. A third-party backup protects you from accidental deletion, departing staff and ransomware.
How often should backups run?
It depends on how much work you could afford to redo if you lost the most recent changes. For most offices that means at least daily, and more often for busy systems. We set the schedule around your business.
How do we know the backup actually works?
We test it. Regular test restores prove that files and systems can be recovered, and we tell you if anything fails.
More answers on our FAQ page.
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