Find out where your IT stands
A free IT assessment shows you what's working, what's at risk and what to fix first, explained in plain English.
Services
Managed IT & helpdesk
Your outsourced IT department. Day-to-day help for your staff, proactive monitoring and patching, and on-site visits across Greater Vancouver, on one predictable monthly plan.
What’s included
What we look after
Helpdesk for your staff
Help by phone, email and remote session for everyday problems: sign-in issues, Outlook and Teams, printers, slow laptops and anything else that stops work.
Monitoring and patching
We watch your computers and servers, and keep Windows, Microsoft 365 apps and common software up to date, so problems are caught before they spread.
On-site support
When something needs hands on, we come to your office in Vancouver, Burnaby, Richmond, Surrey or the North Shore.
New staff and departures
Accounts, licences, laptops and access set up for new people, and removed cleanly when someone leaves, so nothing is left open.
Vendor management
We deal with your internet provider, printer company and software vendors on your behalf, so you don’t have to sit on hold.
Documentation and reviews
Your setup written down in one place, plus regular reviews of what needs attention next and what to plan for.
Common problems
Sounds familiar?
If any of these describe your office, it’s worth a conversation.
- One person in the office has become “the IT person” on top of their real job.
- You only call for help when something breaks, and every fix is a new bill.
- Nobody is sure which computers are up to date or protected.
- New staff wait days for a working laptop and the right access.
- When someone leaves, you’re not sure every account was closed.
How it works
How we get you there
Step 1: Assess
A free assessment of your computers, Microsoft 365, network and backup, with a plain-English report of priorities.
Step 2: Stabilize
We fix the urgent risks first: security gaps, missing updates, failing backups and anything slowing your team down.
Step 3: Manage
Ongoing support, monitoring and reviews on one monthly plan, so small issues are handled before they become big ones.
Questions
Common questions
What does a managed IT plan include?
Helpdesk support for your staff, monitoring and patching of your computers, on-site visits when needed, onboarding and offboarding, and regular reviews. We tailor the plan to your office during the free assessment.
How is the monthly cost worked out?
Mainly by the number of people and devices we support, plus anything extra such as servers, firewalls or backup. We quote after the free assessment, once we know what you actually have.
Do you replace our current IT setup?
No. We start with what you have, fix what is risky, and only recommend changes that make a real difference.
More answers on our FAQ page.
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